Our Commitments

These are the standards we hold ourselves to. If you ever feel we have fallen short, please tell us at support@shoesalder.shop.

Honest product information

We aim to describe every product accurately: what it is, what it's made of and the features it has. We don't make medical or health claims about our shoes, and we remove wording we can't stand behind. If you spot something on our site that looks wrong, let us know and we will correct it.

Clear pricing

The price you see is the price of the product. Delivery costs are shown at checkout before you pay, standard shipping is free, and prices for delivery to the United Kingdom include VAT. Prices for delivery to Canada include taxes and import duties. For the United States, we tell you up front that US customs may charge import duties or taxes.

Fair returns and your rights

Wherever you are in the United States, the United Kingdom or Canada, you can request a return within 30 days of receiving your item, with a free prepaid return label. UK customers also have a 14-day right to cancel under the Consumer Contracts Regulations. Nothing in our policies affects your statutory rights under the consumer laws of your country, state, province or territory. Our Refund Policy explains exactly how returns and refunds work.

Help with sizing

Sizes vary between styles, so we show a size guide on product pages and explain how to measure your feet in our Size Guide. If you are unsure, ask us before you order and we will help.

Secure checkout and privacy

Payments are processed securely at checkout and we do not store full card details. We only use your personal information as described in our Privacy Policy, and you can manage your choices on our Your Privacy Choices page.

Being easy to reach

You can contact us by email at support@shoesalder.shop, by phone on +1 (781) 558-0646, or through our contact form. Please include your order number if your question is about an order. Our customer service is available Monday to Friday, 9:00 am – 5:00 pm Eastern Time (ET), and we reply to messages during these business hours.