Track Your Order
Every Shoesalder order is shipped with tracking. Here is how to follow your order from dispatch to delivery.
Track your order now
Enter your order number and the email address you used at checkout to see the latest status of your parcel, including carrier updates and estimated delivery.
Other ways to follow your order
Use the link in your shipping confirmation email
Orders are processed and dispatched within 1–3 business days. As soon as your order leaves our fulfilment partner's warehouse, we send you a shipping confirmation email with your tracking number and a link to follow your parcel with the carrier. If you can't find it, please check your spam or promotions folder.
View your orders in your account
You can also see the status of your orders, and the tracking details once they are available, in your customer account: View my orders. Sign in with the email address you used at checkout — we'll send you a one-time code, so you don't need a password.
Delivery times
Once dispatched, Free Standard Shipping takes 7–14 business days, Express Shipping 7–10 business days and Premium Shipping 5–8 business days to arrive in the United States, the United Kingdom and Canada. Full details are in our Shipping Policy.
Need help with your order?
If you haven't received a tracking number within 3 business days of placing your order, or your parcel hasn't arrived within the delivery times above, please contact us with your order number and we'll look into it:
Email: support@shoesalder.shop
Phone: +1 (781) 558-0646
Customer service: Monday to Friday, 9:00 am – 5:00 pm Eastern Time (ET)
Contact form: Contact Shoesalder